HOW DO I LOGIN TO THE SITE SO I CAN SEE THE PRODUCTS I'VE PURCHASED?
You'll know you're logged in already if you see MY LIBRARY as a link in the menu bar across the top of the site. You can always click there to view the products you've purchased. If you aren't logged in, you'll see a Login option in the menu bar across the top of the screen. Click that to login with your login credentials. Once you login, you'll be taken directly to your Library so you can view your products.
HOW DO I DOWNLOAD AN MP3 FILE THAT I'VE PURCHASED TO MY COMPUTER?
Upon completing your purchase you will automatically be taken to the My Library section of the website, which is where all of your purchases from this website are neatly stored for you. You can select View Product there, then scroll down and click where it says DOWNLOAD NOW. This will save the file to your downloads folder or wherever you've directed your computer to save your downloaded files.
HOW DO I DOWNLOAD AN MP3 OR A WORKSHEET FROM A COURSE I'VE PURCHASED?
Once you purchase a course, you'll find it inside your Library. Once you select the course, you'll want to scroll down and select a module and click through into the module. When you're on the page where the video player is, look on that page for the Downloads section. Depending on the type of device you're on, the download(s) will either be at the very bottom of the page below the comments, or on the right hand side of the page. Click on the file you want to download in order to download it.
HOW DO I DOWNLOAD AN MP3 DIRECTLY TO A MOBILE DEVICE (SUCH AS A SMART PHONE OR TABLET)?
If you've purchased an MP3 from the store, you can always stream it on your mobile device, but if attempting to download directly to a mobile device, the downloads may not function properly. For best results, please download to your computer, then sync to your mobile device. If you do not have access to a computer, you may require a third party app to be able to successfully download. Apple does not allow direct downloads of MP3s to their mobile devices. You will need to download to a computer, add to iTunes and sync to your iPhone/iPad for the file to play properly on your Apple mobile device.
WHY CAN'T I ADD MULTIPLE ITEMS TO A SHOPPING CART?
Once you make a purchase on the site, your payment information is encrypted and stored on a secure server so that any time you want to purchase something from the store, it's as easy as clicking purchase and clicking again to confirm the order. This is much more efficient than having to re-enter payment information each time you want to order something.
HOW LONG WILL MY PRODUCTS (MP3s, COURSES, ETC.) BE AVAILABLE FOR?
Once you've purchased a product, it will always remain in your Library so you can access it, or download it (if applicable) at your convenience.
What is Core Qigong?
What equipment do I need to take a Core Qigong class?
I've never done Pilates or Qigong before, is this going to be too advanced for me?
How long will the $19/month introductory offer be available for the Monthly Pass and what will the regular price be?
What time do the live classes take place and how do we join?
I can't join at the time the live sessions are offered, how and when can I access the replays?
I have some physical limitations, how do I know if this class will be right for me?
How do I cancel my Core Qigong monthly class subscription or change my method of payment if I paid using a credit card?
How do I cancel my Core Qigong monthly class subscription if I paid using a personal Paypal account?
How do I cancel my Core Qigong monthly class subscription if I paid using a Paypal business account?
If I cancel my Core Qigong monthly class subscription, will I still have access to the classes that took place during my membership?
What is Qigong?
Qigong (pronounced chee-gong) is an ancient and gentle Chinese exercise and healing technique that involves meditation, controlled breathing and movement exercises.
Who is Qigong suitable for?
Qigong is suitable for anyone (regardless of age or level of experience) wanting to balance themselves and shift energy within their body. It is such a gentle form of exercise, meditation and breathwork, so is also suitable for anyone suffering with body pain because it helps to release blocked energy in areas where pain is being experienced. Steven advises that you only do movements that feel comfortable for you and either modify (sit or lie down) or skip exercises altogether if you feel any discomfort.
It can also greatly assist on an emotional level in areas such as grief, fear, anger, sadness and anxiety by helping to move the energies that may be blocking your progress, thus restoring you to a state of peace and equilibrium.
What happens in a private session?
Steven will email you a Zoom link prior to your private session which you’ll need to click on the day at the agreed time. He will start by asking you a few questions about what’s happening in your life and with your health and well-being before creating a personalised Qigong session that directly addresses your needs.
How do I prepare for my private session?
You’ll need to wear loose and comfortable clothing (ideally no shoes). Please also ensure that there is space to move freely and that you can clearly see your computer screen.
How do I access Zoom?
If this is your first time using Zoom…
Zoom requires a free, one-time download of their software. This takes place automatically the first time you login to a Zoom session. When you click the link that Steven emails for to join the private session, this will launch the download process and then launch the live video player where you'll see a welcome screen before Steven comes on. Each computer and browser goes through a slightly different routine when launching, so follow the on-screen prompts to allow your computer to download the software.
If you want to download the Zoom app to your computer in advance so you have it installed before you login, you can download it by going HERE and then clicking the first Download button (Zoom Client for Meetings). This is recommended, but not required.
If you plan to have your session via smartphone or tablet, please go to your app store and download the free "Zoom Cloud Meetings" app in advance. This is recommended, but not required.
If this is your first time using Zoom, we strongly recommend logging in earlier so you can navigate the initial login process without feeling rushed and we can give you the support you need in advance. If you login early, you may see a box that says "Please wait for the host to start this webinar." That's fine, just sit tight and once Steven is ready, he will start the session and you will be brought in.
Will the private session be recorded so I can watch again?
Yes, Steven will record and send you a copy of your session to return to as often as you like. This replay link is only live for 60 days so to avoid losing your replay, please download your file as soon as you receive it.
What happens if my connection is not working?
In the event of a technical hitch on the day of your private session, we will work with you to rearrange an alternative date.
What is your Cancellation Policy?
We will always try and accommodate your needs, however, we ask for 48 hours notice if you wish to reschedule or cancel your booking. If a cancellation is made less than 48 hours before your session, you will be charged the full amount of the session.